Informing Resource Planning to Better Serve Low-Income Marylanders: Maryland Legal Aid
With one of the most comprehensive civil legal needs assessments in the country, the Schaefer Center took an in-depth look at the civil legal needs of low-income Marylanders by surveying Maryland Legal Aid clients, holding focus groups with low-income people across Maryland, surveying social service providers, and analyzing Maryland Legal Aid’s administrative data. Information gathered during this study will guide Maryland Legal Aid’s planning and resource allocations.
Low-Income, Rural, and Medically Underserved –Understanding and Improving Access to and Utilization of Health Insurance: Maryland Insurance Administration
Some low-income, rural, and medically underserved people in Maryland choose not to purchase health insurance or purchase it but do not use it. Firsthand information about how this significant decision is made was collected from individuals in targeted zip codes across the state using a combination of focus groups and telephone surveys. Maryland Insurance Administration will use the data collected to inform and improve outreach efforts to these target populations.
Maryland Benefits Cliff Analysis – United Way of Central Maryland
The Schaefer Center conducted a study to model the impact of the benefits cliff on low income, working Marylanders. This study complements the work of United Way to understand financial hardship for Asset Limited Income Constrained Employed (ALICE®) families in Maryland. The final report will be shared with the Maryland General Assembly and key leaders across Maryland and will inform United Way of Central Maryland social safety net policy agenda.
Maryland Tobacco Control Program Evaluation – Maryland Department of Health: The Schaefer Center conducted a multi-year process and outcome evaluation of the Maryland Tobacco Control program. The evaluation produced numerous reporting including an interim evaluation report for use by the Maryland Tobacco Control Program; a final evaluation report for submission to the Centers for Disease Control (CDC), a program inventory documenting how the Tobacco Control Program is implemented in Maryland’s 24 jurisdictions, and a Tobacco Program profile for each jurisdiction. As part of the evaluation, the Schaefer Center also facilitated two strategic planning retreats and supported the development of the strategic plan and the evaluation plan for Maryland’s 2021-2025 CDC application for tobacco control program funding.
Management Consulting and Technical Services
Customer Service Call Center Analysis: Maryland Department of Transportation
The Schaefer Center is conducting a study of call centers and customer service functions within the transportation business units within the Maryland State Department of Transportation. The research team is documenting how call center and customer service functions operate within the MDOT, identifying opportunities for improved efficiency and customer services, and analyzing national best practices is customer service. The study will culminate with a report of findings and recommendations for MDOT leadership.
Management Consulting – People Encouraging People
The Schaefer Center is providing consulting services to complete management, marketing, and policy related projects. The goal of the research is to support PEP’s continued growth and generate interest in the work of the organization. For one of the initial projects, the Schaefer Center is providing marketing and branding services to increase PEP’s visibility to potential employees and partners. The project is unique because the work is being performed by a student consulting team under the guidance of a Schaefer Center Faculty Fellow. The student team is developing a new website and style guide.
Opinion Research (Telephone, Web Mail, and In-Person Surveying & Focus Group Moderation)
Perceptions of Policing and the Aerial Investigation Research Pilot Program (Surveillance Plane) The Schaefer Center, RAND, and the New York University Policing Project are conducting evaluations of the Baltimore City Police Department’s Aerial Investigation Research Pilot Program. The initiative is commonly referred to as the surveillance plane. The Schaefer Center role in the evaluation is to conduct an early launch and post launch survey of Baltimore residents to learn document their opinion of police in their community, discern their level of understanding of the AIR program, and document their opinions about the impact of the AIR program on civil liberties and the effectiveness of the program in reducing violent crime.
Strategic Planning Analysis and Retreat: Office of Population Health Improvement, Maryland Department of Health
The Schaefer Center for Public Policy conducted a SWOT analysis assessment with Maryland Department of Health (MDH) staff and facilitated a strategic planning retreat for the Office of Population Health Improvement (OPHI). The Schaefer Center developed pre-strategic planning session objectives, moderated a strategic planning session that developed a “hub and spoke” model drawing on the natural connections in OPHI focus areas, and developed a communications strategy and mission statement.
Strategic Planning Retreat: Public Health Services, Maryland Department of Health
The Schaefer Center facilitated a strategic planning retreat for MDH’s Public Health Services Division. The Schaefer Center developed pre-strategic planning session objectives, moderated the strategic planning “kick off” session, and developed a strategic planning summary with recommendations for future development of the strategic plan.
Election Judge Training – Baltimore City Board of Elections
The Baltimore City Board of Elections relies on four types of election judges to ensure a legitimate and transparent voting process. Prior to each election, over 4,000 of these judges need to be trained in their duties so city residents can be confident in the elections process. The Baltimore City Board of Elections contracted with the Schaefer Center to coordinate the mandatory training for all election judges in 2020, 2019, 2018, 2017, 2016, and earlier.